Privacy Policy

Sinpoce Group ("Sinpoce," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights you have. It applies to https://www.sinpoce.com and to services provided by Sinpoce group businesses, except where a specific service publishes its own additional notice.

By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with any of its terms, please do not use the website or services.

We collect information in three ways:

• Information you provide directly — such as your name, email address, organization, phone number, and the content of messages you send via contact, support, or careers forms.
• Information collected automatically — including IP address, browser type, device information, referrer URL, pages viewed, and timestamps, collected through cookies and similar technologies.
• Information from third parties — limited to publicly available business information (e.g., company details) where relevant to evaluating an inquiry or partnership.

We use information only for purposes that are necessary, proportionate, and clearly stated:

• To respond to inquiries and provide the services you request;
• To operate, maintain, secure, and improve our website and services;
• To communicate with you about your engagement, accounts, or requests;
• To comply with legal obligations and enforce our agreements;
• To prevent fraud, abuse, and security incidents.

We do not sell your personal information. We do not use it for unrelated marketing without your consent.

We share information only with: (a) trusted service providers acting on our instructions under written confidentiality and data-protection terms (e.g., hosting, email, analytics); (b) Sinpoce group businesses to the extent strictly necessary to serve your request; (c) regulators or law enforcement when legally required; and (d) successor entities in the event of a business transfer, subject to this policy.

Because we operate internationally, your information may be transferred to and processed in jurisdictions other than your own. We rely on recognized legal mechanisms (such as standard contractual clauses) and maintain appropriate safeguards for any cross-border transfer.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you;
• Correction — ask us to fix inaccurate or incomplete data;
• Deletion — ask us to delete your information, subject to legal retention requirements;
• Restriction or objection — ask us to limit or stop certain processing;
• Portability — request a machine-readable copy of certain data;
• Withdraw consent — at any time, where processing relies on consent.

To exercise these rights, email support@sinpoce.com. We may verify your identity before fulfilling the request.

We retain personal information only as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting, or reporting requirements. When data is no longer required, we delete it or anonymize it.

We use administrative, technical, and physical safeguards designed to protect your information — including encrypted transport, access controls, and logging. No system is perfectly secure; if you believe your data may have been compromised, please contact us immediately.

We use a minimal set of cookies and similar technologies that are strictly necessary to operate the website, plus optional analytics cookies to understand site usage in aggregate. You can control cookies through your browser and, where applicable, through an in-product consent prompt.

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this policy from time to time. We will post the revised policy here and update the effective date. Material changes will be highlighted, and where required by law, we will obtain your consent.

Questions, complaints, or requests regarding this policy can be sent to support@sinpoce.com. We aim to respond within 30 days.